Support services in IT refer to a range of technical assistance and troubleshooting solutions offered to businesses and individuals to ensure the smooth functioning of their IT infrastructure.

Digital Orchard is a UK-based IT Support consultancy, we offer a range of managed IT solutions predominantly to companies based throughout the Edinburgh area.

Digital Orchard offers IT consultancy services to clients in Edinburgh and beyond. Their team of experienced IT professionals provides strategic guidance and technical expertise to help businesses make informed decisions about their IT infrastructure and digital workflows.

Yes, our IT support services are available 24/7. We understand the critical importance of uninterrupted operations for businesses, so we ensure that our team is always available to address any concerns or emergencies, no matter the hour. Whether it's a minor software glitch or a major network outage, our dedicated team will be on hand to offer swift and practical solutions.

Absolutely! Over the years, we have catered to various industries, including finance and healthcare. Our experience in these sectors has equipped us to understand their unique IT challenges. We're well-versed in the regulatory and compliance standards specific to these industries, ensuring that our solutions meet technical requirements and adhere to industry-specific guidelines.

Staying updated in the rapidly evolving world of IT is paramount. We invest heavily in continuous training for our team. This includes attending global tech conferences, enrolling in certification programs, and subscribing to industry journals. Additionally, we maintain partnerships with leading tech vendors, ensuring we're always informed about the latest products and solutions. Regular internal workshops are held to share knowledge and insights among the team. Moreover, we're part of various cybersecurity networks that provide real-time updates on emerging threats, enabling us to safeguard our clients proactively.

Engaging with a managed IT service is about something other than replacing your in-house team and enhancing their capabilities. When routine and time-consuming tasks are handed over to a managed service provider, your internal IT staff can channel their expertise into strategic and transformative projects that align with your company's vision and growth objectives.

Incorporating an external service ensures that essential but repetitive tasks, such as the timely application of updates, security patches, and the meticulous process of backups, are handled with precision and consistency. This not only maintains the integrity and security of your systems but also mitigates the risk of oversight due to task saturation.

Furthermore, with the mundane tasks managed externally, your in-house team gains the bandwidth to undertake projects like digital transformation, integration of new technologies, or even staff training and development. This paves the way for them to be at the forefront of technological advancements, ensuring your business stays current and anticipates future tech trends.

Urgent Priority — Situations with widespread disruption, like if your entire network becomes inaccessible or a pivotal application malfunctions for multiple users. These issues escalate immediately due to their high impact on daily operations.

Intermediate Priority — Cases that affect individual productivity but not the entire team. For instance, if the software fails to operate for a single user. While still crucial, these are addressed promptly after urgent matters.

Standard Priority — Requests that aren't immediate but are essential for smooth workflow, such as granting an employee additional permissions to an application or directory. Though not urgent, they are still treated with diligence and resolved promptly.

By categorising concerns in this manner, we ensure that critical challenges are addressed swiftly while maintaining your IT operations' overall integrity and efficiency.